Top Menu Location.
If you’re experiencing problems with the Device’s Hotspot, please follow these recommendations: Check that the device has a mobile network and is connected to “4G”. Try using the “Reboot Settings” button provided. Note: If the device does not have a mobile network, contact us via our customer support bot, for further assistance. We hope these […]
If you’re experiencing problems with the Dialer, please follow these recommendations: Verify that the contact number indicator is correct and re-enter the number to ensure accuracy. It’s important to note that calls cannot be made to service contact numbers, i.e., numbers where a charge is incurred for the call. To make a call to the […]
To “Reboot” the device, we provide an option on the device. You can find this button in your device’s settings, located in the top right corner with a settings icon (Reboot Settings). Note: If you don’t see a button in the top right corner of your device’s settings, then you’ll need to press the Menu […]
You can find your Device ID on the back of your device. At the bottom of the device, you will see a rectangle with a contact number for the “Device Help” line. Above the contact number, you will find your Device ID# with some numbers in front, that is your Device ID (see image below). […]
If you need to extend your rental or if your device is not active, delivered by the station without activation. In the US: If you rented a device, and it deactivated after a few days of the rental or was not delivered active, you can reactivate the device. To reactivate the device, you need to […]
We do not provide any assistance with problems related to your rental vehicle (Bluetooth issues, etc.). However, if you are experiencing problems with your rental vehicle, we recommend that you contact Rent-a-car directly to resolve your issue. Thank you for your understanding.
There are currently two types of connectivity issues with mobile devices. They are distinguished as follows: The device does not display “4G” but has a mobile network (see image below). The device neither has 4G nor a mobile network (see image below). If your device doesn’t display “4G” but has a mobile network, we recommend […]