If you need to extend your rental or if your device is not active, delivered by the station without activation.
In the US:
If you rented a device, and it deactivated after a few days of the rental or was not delivered active, you can reactivate the device.
To reactivate the device, you need to use the “Rental Agreement Number” provided by Rent-a-Car. Enter this code in the “Contract Number” field on the device’s activation page.
In the EU:
If you rented a device, and it deactivated after a few days of the rental or was not delivered active, we recommend that you contact us directly via our customer support bot.
We hope these instructions help resolve any issues you may be experiencing with your rental. If you continue to encounter difficulties, please don’t hesitate to contact us via our customer support bot, for further assistance.