There are currently two types of connectivity issues with mobile devices. They are distinguished as follows:
- The device does not display “4G” but has a mobile network (see image below).
- The device neither has 4G nor a mobile network (see image below).
If your device doesn’t display “4G” but has a mobile network, we recommend using a button called “Reboot Settings.” You can find this button in your device’s settings, located in the top right corner with a settings icon (Reboot Settings).
Note: If you don’t see a button in the top right corner of your device’s settings, then you’ll need to press the Menu Button / Device Help / Device Settings / Reboot Settings button.
If your device doesn’t display “4G” and doesn’t have an active mobile network, we recommend that you contact us directly via our customer support bot.
We hope these instructions help resolve any issues you may be experiencing with the Devices Internet. If you continue to encounter difficulties, please don’t hesitate to contact us via our customer support bot, for further assistance.
